The source of truth CDP or CRM

The source of truth CDP or CRM

If you’re about to put all your customer activities into customer relationship management (CRM) system to get your single source of truth, let us lead with a cautionary tale. While many companies have a CRM system (e.g. Salesforce Sales Cloud, Microsoft Dynamics etc.)...
Customer retention: The key to catching long-tail returns

Customer retention: The key to catching long-tail returns

When customers are taken for granted, they have a knack for disappearing. It’s one thing to set our annual marketing targets based on incremental growth; to hit the lead count, to increase the base, hypothesise on the CTA, ideate with the team, execute, measure,...